Privacy Policy

Introduction

Meridiq is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services or visit our website.

We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and maintain international best practices in data protection and privacy management.

Data Collection

What We Collect

We collect the following categories of personal information:

• Contact information: name, email address, phone number, business address
• Professional information: job title, company name, industry sector
• Communication records: emails, meeting notes, consultation records
• Technical information: IP address, browser type, device information when you visit our website
• Engagement information: service preferences, areas of interest, feedback

How We Collect Information

We collect information through:

• Contact forms submitted on our website
• Email correspondence and phone conversations
• In-person meetings and consultations
• Cookies and similar technologies on our website (see our Cookie Policy for details)
• Business cards exchanged at professional events

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested information about our services
• To deliver consulting services, workshops, and assessments you have engaged us for
• To communicate about ongoing projects and engagements
• To send relevant updates about our services, industry insights, or events (with your consent)
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To maintain records for business continuity and quality assurance

Legal Basis for Processing

We process your personal data based on: your explicit consent (for marketing communications), performance of a contract (when providing services), legitimate business interests (improving our services and operations), and legal compliance (maintaining business records as required by law).

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers who assist with website hosting, email communications, or data analytics (under strict confidentiality agreements)
• Professional advisors including lawyers, accountants, and auditors when necessary for business operations
• Regulatory authorities or law enforcement when required by law

All third parties we work with are required to maintain appropriate security measures and process your data only for specified purposes.

Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure password policies and access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality
• Secure backup procedures and disaster recovery plans

While we take appropriate measures to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal data for the following periods:

• Contact inquiries: 2 years from last contact
• Client engagement records: 7 years after project completion (for business continuity and legal compliance)
• Marketing communications: Until you withdraw consent
• Website analytics: 26 months

Cookies and Tracking

We use cookies and similar technologies to enhance website functionality and understand how visitors use our site. For detailed information about our cookie practices, including how to manage your preferences, please see our Cookie Policy.

Your Rights

Under the Malaysian PDPA, you have the following rights:

• Right to access: Request copies of your personal data we hold
• Right to correction: Request correction of inaccurate or incomplete information
• Right to withdraw consent: Withdraw consent for marketing communications or other processing based on consent
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing of your data for specific purposes
• Right to complain: Lodge a complaint with the Personal Data Protection Commissioner if you believe your rights have been violated

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Marketing Communications

We may send you information about our services, industry insights, or events if you have consented to receive such communications. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Please note that opting out of marketing communications does not affect our ability to send you service-related communications if you are an active client.

Children's Privacy

Our services are directed at organisations and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it promptly.

International Data Transfers

Your data is primarily stored and processed in Malaysia. In some cases, we may use service providers located outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and verification that the recipient country has adequate data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or our data protection practices, please contact us: